Support
Need a hand with fyplab? Most questions are answered below. If you can't find what you're looking for, we're happy to help.
Get in touch
Have a question, found a bug, or need help with your account? Email us at support@fyplab.app and we'll get back to you as soon as we can.
Frequently asked questions
Which platforms does fyplab support?
fyplab works with TikTok, Instagram Reels, and YouTube Shorts. Paste a link to any public short-form video from those platforms and fyplab pulls the transcript automatically.
How does fyplab decode a video?
When you paste a link, fyplab extracts the video's transcript, then uses AI to score its virality and hook, break down what worked and what to improve, and generate a remixed script you can adapt for your own niche.
How many videos can I analyze each month?
Your subscription includes up to 100 new decodes per month, capped at 1,000 per year. Each new analysis uses one decode; reopening your history or re-reading past breakdowns does not.
Is there a free trial, and how does billing work?
Both the monthly and yearly plans start with a 7-day free trial. Subscriptions are billed through your Apple ID and renew automatically unless you cancel at least 24 hours before the period ends. Your trial converts to a paid subscription unless you cancel before it ends.
How do I manage or cancel my subscription?
You can manage or cancel anytime in your Apple ID subscription settings on your device (Settings, your name, Subscriptions). Cancellations take effect at the end of the current billing period, and payments are handled by Apple under their policies.
How accurate are the scores and breakdowns?
fyplab's scores, breakdowns, and remixed scripts are generated by AI and are meant as guidance and inspiration, not guarantees. Transcripts are auto-generated and may occasionally misread names or terms, so review any output before you rely on or publish it.
How do I delete my account or data?
You can delete your account and its associated data from within the app at any time. You can also email us at support@fyplab.app and we'll take care of it.